MTM support their customers to execute their set goals whilst accomplishing their mission.


For more than 2 full decades, as a result of leveraging top quality medical transportation services and their ability to help produce comprehensive provider structures, MTM support their customers to execute their set goals whilst accomplishing their mission of areas devoid of boundaries with Non-Emergency Medical Transportation.

MTM has joined with their customers in order to put together non emergency health related travel with regard to being able to access healthcare, offering self-sufficiency, and hooking up local community resources.

Right from state-wide non-emergency health-related transportation (NEMT) brokerage through to arranging & sending for leading transportation companies, MTM is here now to give a wide array of NEMT Brokerage solutions to tackle the most significant problems within medical related transport & Public Travel Services. Their professional services strive to boost member health and wellness outcomes at the same time working along with client objectives, lowering system expenses, & enhancing satisfaction.

Having a wide variety of synced, workable transport solutions, mobility management helps ensure every aspect of their passengers’ transport needs are actually fulfilled. They instruct travellers on the travel options available, & help them to choose the right form of travel that best fits their demands.

Taking advantage of their detailed understanding of the health related transport solutions business, MTM’s mobility management model provides an imaginative procedure for synchronised neighborhood transport.

Your wellbeing & security really are a leading interest to MTM. As a result of the present Coronavirus outbreak, they are actually adhering to the guidance given by the Centers for Disease Control.

As demand will continue to grow, mobility management offers a focused method for unify, control, & synchronize transport solutions. MTM works together with their customers to give a group of travel products and services and choices like:

Diverse travel options & modes
Eligibility assessments
Travel training
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships

Performing education and outreach to explain the transit system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize the potential for federal Mobility on Demand “Sandbox” programs

Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transport

As travel agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (Quality Assurance) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency and its contractors through continual quality improvement.

Acting as the eyes of the agency a genuine development of the agency’s own personnel a neutral QA specialist gives a further tier of neutrality to keep various other vendors responsible and pro actively tackle support & conformity factors. Utilizing practical knowledge which blends travel and quality assurance, MTM appreciates just how numerous facets of Quality Assurance have an affect on any transit systems function, & includes a specialized system set up in order to boost conformity & procedure enhancement.

Their own dedicated Quality and Compliance team looks after the transport of over 20 or so mil journeys per year through their subcontracted system of transport service providers, with seven-point five mil telephone calls handled by their own customer service network locations on an annual basis. For every one of their even more than 100 legal contracts, they include intrinsic quality control methods set up and keep themselves accountable to performance standards & Key Performance Indicators(KPIs).

MTM is a authentic innovator in producing Quality Assurance procedures with regard to the non emergency medical-related travel industry, & also has efficiently put in place such methods in their own individual solutions for longer than 2 full decades. In each and every commitment MTM operate, MTM completes Quality Assurance routines making them distinctively qualified in order to give impartial critiques, analyze service general trends, & record crystal clear findings & suggestions.

By using a catalogue of practices, plans, procedures, and documentation created throughout the last Twenty years & all set to be customized to travel specialists particular preferences, MTM is perfectly equipped to be able to improve implementation and also help to make immediate constructive influences on transportation specialists of virtually any overall size.

Even more specialized for the travel industry, MTM partners with transportation organizations in Maryland and Washington, D.C. to provide professional QA solutions. In each case, MTM cooperate with the travel specialists to put together all-inclusive packages that offer oversight for each of the Administration & Operations of their paratransit units.

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